1. Introduction
At NS Enterprises LLC, customer satisfaction is important to us. This Refund and Cancellation Policy explains the conditions under which orders may be canceled, returned, exchanged, or refunded.
By placing an order through our website, you agree to the terms outlined in this policy.
2. Order Cancellation
2.1 Cancellation Before Shipment
Customers may cancel an order before it has been processed or shipped.
Once a cancellation request is approved, a full refund will be issued to the original payment method.
2.2 Cancellation After Shipment
Orders that have already been shipped cannot be canceled. Customers may initiate a return request after receiving the product, subject to the return eligibility requirements described below.
2.3 Cancellation by Us
We reserve the right to cancel orders for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Payment failure
- Violation of our Terms and Conditions
If we cancel an order, the customer will receive a full refund.
3. Return Eligibility
Customers may request a return within 7 to 30 days of delivery, depending on local laws and product categories.
To qualify for a return, products must:
- Be unused and in original condition
- Include all original packaging
- Include tags, accessories, manuals, and invoices
- Not show signs of damage caused by misuse
4. Non-Returnable Items
The following items are generally not eligible for return unless defective or required by law:
- Digital products
- Downloadable software
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Hygiene and personal care products after opening
- Products marked as non-returnable
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
You may be required to provide:
- Order number
- Product photographs
- Description of the issue
Upon verification, we may offer:
- Replacement
- Exchange
- Full refund
- Store credit
6. Refund Process
Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.
Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on payment providers and financial institutions.
Typical processing period:
- Credit/Debit Cards: 5–15 business days
- Bank Transfers: 5–15 business days
- Digital Wallets: 2–10 business days
7. Partial Refunds
Partial refunds may be granted in situations including:
- Products returned with missing parts
- Products returned in a condition different from the original state
- Returns initiated beyond the applicable return window where permitted
8. Return Shipping
Unless otherwise required by law or agreed by us:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- If a return is due to our error or a defective product, we will cover reasonable return shipping costs.
9. Exchange Policy
Eligible products may be exchanged for:
- Different size
- Different color
- Replacement of defective items
Exchange requests are subject to stock availability.
10. Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback with their payment provider.
Fraudulent or abusive chargeback claims may result in account restrictions and further investigation.
11. International Orders
For international orders:
- Customers may be responsible for customs duties and taxes.
- Shipping charges, customs fees, and import duties are generally non-refundable.
- Return shipping costs may vary by destination.
12. Force Majeure
We shall not be liable for delays or inability to process refunds, returns, or cancellations due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, or transportation disruptions.
13. Policy Updates
We reserve the right to modify this Refund and Cancellation Policy at any time. Updated versions will be posted on our website with the revised effective date.
14. Contact Us
For cancellation, return, exchange, or refund requests, please contact:
Company Name: NS Enterprises LLC
Email: nshomedecor1@gmail.com
Phone: 6364657070
Address: 30 N Gould St # 65039, Sheridan, WY 82801
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Support Hours: Monday - Sunday, 10:00 AM - 8:00 PM EST